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June 20, 2007
Tales from the Help Desk
So, the wife answers the phone today, and a voice on the other end asked, "May I speak to Adele [some surname]?"
"This is Sally," the wife politely replied. "There's no one here by that name."
"I'm sorry, I think I have the wrong number," came the apology.
Just as the caller was about to hang up, the wife suddenly realized that the city and state on the caller ID were a location from which she expected a call. "Wait! Are you calling about the computer? I did call in a ticket with the help desk about my laptop, which is a Dell."
Sure enough, the call was coming from technical support. Apparently some mistranslation occurred between the help desk operator and the support person who got assigned the ticket.
Sally says she thought about asking her caller if he would like to speak directly to her computer, but then decided against it.
Heigh, ho, the merry-o.
Miscellaneous | By joe lance | 08:44 PM