July 09, 2005
Consumer Blogging: Comcast
I had written what I thought was a nice post about Warren Mackey challenging William Cotton in next year's District 4 primary (Hamilton County). I clicked on "Preview" as I do, for proofreading's sake, and, just like that, my "high-speed" internet connection was idling on flat zero. The post is somewhere in the ether.
Okay, lesson to me: Save early and Save often. But what you don't know is that over a week ago I had called Comcast to report a problem with intermittent lapses in connectivity, and the guy on the phone readily identified the presence of some kind of interference that he said surely was also causing several of the very few cable channels I pay for to fade out at will. We talked about a service rep coming out the next day (Friday, July 1) and settled on a 4-hour block of time when that could happen. (9:00am - 1:00pm.)
Imagine my happiness when he then said that I didn't have to sit and wait on the cable guy; I could just be at a number (like a work number, since I live close enough) and they could give me a 30-or-so-minute "heads-up" before we would meet at the house. Cool!
Imagine my frustration when, at 11:20 on Friday morning, I got off a call and checked my voicemail, since I had detected a business-like 855 number calling at 11:15, only to find a rather curt message telling me you really need to be at the premises in order for the repairperson to be able to complete the service call. So much for the 30-minute heads-up.
I called and explained the arrangement the guy and I had made the night before. The girl on the phone coolly related that the guy had recorded the number to call, but not the fact that I needed to be called ahead of time. [Please try, with me, to avoid repeatedly bashing your forehead into the nearest hard object.]
Okay, I said, how can we get this worked out? Oh, said the girl on the phone, your repairman's on a job right now, but he can go (back) to your house next.
I'm at work, I said, so again, if you give me even 20 minutes' notice, I can meet him there and he won't have to wait on me.
Sure, I'll have him do that, said the girl on the phone.
I'm still waiting, over a week later, for that call. (No, I don't expect it; I am simply exploring other ISP options. I've had it with service disaster after service disaster from these Comca$t yo-yos. And I'm a fairly easy-going customer. I don't send dishes back at restaurants unless they're actually dangerous or downright gag-inducing. If the guy last Thursday hadn't OFFERED a 30-minute notice call, I wouldn't have known to sign up for it.)
Take note that you, the readers here, have been affected by this. I really wrote a good post about the Mackey-Cotton showdown redux and how the alleged 2002 election fraud plays into it and all kinds of good stuff. I related my experiences hearing both candidates speak. It's really too bad that you'll have to miss that, but Comcast must take the blame for not ever calling me to get the interference problem solved. Meanwhile, I have spotty internet service and we don't even get FOX61 (11), nor a few other very basic channels.
Miscellaneous | By joe lance | 08:19 PM
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